The goal of change management is to ensure that changes are made in a structured and controlled manner, minimizing disruption to business operations and maximizing the chances of success.

The benefits of change management include:

Improved risk management: Change management helps identify potential risks associated with changes and provides a framework for mitigating those risks.

Improved communication: Effective change management requires clear communication with all stakeholders, promoting collaboration and reducing misunderstandings.

Increased efficiency: Change management can help identify areas for improvement and streamline processes, resulting in increased efficiency and productivity.

Better customer service: Changes that are made with customer needs in mind can lead to better customer service and satisfaction.

A "Change Request Status Overview" provides a high-level summary of the status and progress of change requests within an organization's change management process.
**Changes Open Today**: This section displays the number of change requests that were initiated on the current day. It provides real-time insight into the workload for the day and helps in managing the immediate change requests.
**Unassigned Changes**: Unassigned changes are change requests that have been submitted but have not yet been assigned to a change manager or responsible team. These changes are awaiting allocation to the appropriate personnel for further assessment and action. Addressing unassigned changes promptly is essential to prevent delays and maintain an efficient change management process.
**Conflicting Changes**: Conflicting changes are those change requests that, when executed concurrently, may interfere with or negatively impact each other. Identifying and resolving conflicting changes is crucial to avoid potential disruptions, system outages, or errors. This section highlights the need for a comprehensive change conflict resolution process.
**Changes On Hold**: Change requests may be placed on hold for various reasons, such as pending approvals, resource constraints, or dependencies on other changes. This section provides an overview of the changes that are currently on hold. Monitoring changes on hold helps ensure they are addressed promptly when the hold reasons are resolved.
**Rejected Changes**: Change requests that have been denied or rejected are documented here. Understanding the reasons for change rejection is valuable for process improvement and avoiding similar issues in the future.
**Change Request Priority**: Each change request is assigned a priority level (e.g., low, medium, high, critical) based on its impact and urgency. This section shows the distribution of changes across different priority levels, enabling focused attention on critical changes and resource management.
**Overall Change Request Status**: A summary of the total number of open change requests, along with their distribution based on status (e.g., pending, approved, in progress, completed). This provides an overview of the change management landscape.
**Performance Metrics**: In some cases, the overview might include performance metrics, such as the average time to complete a change, the number of changes in progress, or the percentage of changes meeting service level agreements (SLAs). These metrics offer insights into the efficiency and effectiveness of the change management process.
**Upcoming Changes**: If applicable, this section may provide a glimpse of scheduled changes for the near future. It helps in preparing resources and anticipating potential impacts.

The Change Management Approval Center is a critical component of the IT change management process. It is responsible for reviewing and approving all change requests submitted by IT staff or users. The purpose of this center is to ensure that changes are implemented in a controlled and coordinated manner, with minimal disruption to IT services and business operations.